Delivery
Delivery Delays
We are currently out of the office on a family roadtrip throughout the USA.
The Crystal Company will be closed from 14th June - 16th August.
Any orders made between this time will be despatched after the 16th August
Love,
Alex & Terry x
UK Delivery Information
All of our UK orders are shipped through Royal Mail. Orders over £50 are sent with 48 Tracked service and this is the option we recommend to use for orders under £50, however we now offer 2nd class under £50 as an alternative service.
How much will i pay?
We offer free tracked shipping on UK orders over £50.
For orders under £50 delivery is £2.80 for 2nd class and £4.80 for 48 Tracked.
How Long Does an order take to arrive?
We try to pack all of our orders within 1-2 days and shipped using a 48 hour service (if over £50) or 2nd class, depending on your selection. We expect orders to be with you within 3-5 working days.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Addtionally, we send order updates via email which will provide you with a tracking link for your order.
International Delivery
We have happy customers all over the world. We currently hacve customers in 58 different countries around the world!
How much will i pay?
Unfortunately we do not offer free delivery to customers outside of the UK, however we try to make postage as affordable as possible.
Shipping is calculated based on the country and the weight of your order. Calculated in checkout
We offer international shipping from £4.73
Any overcharge of postage will be automatically refunded.
On the rare occasion there are undercharges, we will ask for the difference to be paid before we shipping your order. Unfortunately, international shipping is a little difficult to predict based on the difference countries and rates.
Which service do you use?
Royal Mail is a default service and within the checkout we provide multiple options.
We always recommend using a Tracked service, however, we do offer International Standard as a more affordable (non tracked) service.